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Overall Service
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Overall Breakfast
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Very Satisfied
Satisfied
Neutral
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Very Unsatisfied
Quality of Guest Room
*
Very Satisfied
Satisfied
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Unsatisfied
Very Unsatisfied
Working Order of Room Amenities
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Cleanliness of Guest Room
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
In-room Internet
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Caring, helpful staff at check-in
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Caring, helpful staff at check-out
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Loyalty and Value
Value for price paid
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Overall product
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Intent to Recommend
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Reservation and Arrival
Appearance of Hotel Exterior
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Appearance of Lobby
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Speed of Check-In
*
Very Satisfied
Satisfied
Neutral
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Very Unsatisfied
Guest Room Satisfaction
Comfort of Bed
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Decor/Furnishing of Guest Room
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Very Satisfied
Satisfied
Neutral
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Very Unsatisfied
Hotel Staff and Service
Quality of Hotel Staff/Service Overall
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Caring Attitude of Hotel Staff
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Professional Appearance of Staff
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Breakfast
Presentation of Breakfast Items
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Quality of Breakfast Items
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Breakfast Service
*
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Other Comments
Comments
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